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Speaker Biographies

Please find below details of the conference speakers.

Confirmed Speakers

Vincent Van Quickenborne

Vincent Van Quickenborne

Minister of Economy and Reform, Belgium


Vincent Van Quickenborne (37) likes to keep and make things simple. That’s why you can simply call him “Q”. “Senator Q” stormed into national politics nine years ago. At that time, he was 25 and the youngest senator. As Secretary of State for Administrative Reform, he turned Belgium into the 3rd easiest country to start a business in (Doing Business 2008, World Bank). Today, he is Minister of Economy and Reform. He wants to ignite the entrepreneurial spirit in everyone and to cut down red tape. In 2010 he was selected as “Young Global Leader” by the World Economic Forum.

Born in Gent in 1973, he studied at Sint-Barbara College Gent, Belgium in 1991 and studied Law at Katholieke Universiteit Leuven, Belgium in 1995. He was previously a Senator from 1999 to 2003, a Member of the National Bureau of Open Vld (Flemish Liberal Party) since 2002 and the Secretary of State for Administrative Reform, attached to the Prime Minister from 2003 to 2007.

His publications include:
“Pleidooi voor een warme fusie. Vlaanderen moet een netwerk van 25 grote steden worden” in Stadslucht maakt vrij by S. GATZ, S. VAN ROUVEROIJ, C. LEYSEN, P. STOUTHUYSEN, J. BASILIADES, VUBPress, Brussel, 2005

“Vestigingswetgeving: verleden, heden en (mogelijke) toekomst - Administratieve rompslomp of zinvolle reglementering?” in Liber Alumnorum KULAK, Die Keure, Brugge, 2005

“De Kruispuntbank Ondernemingen, instrument voor administratieve vereenvoudiging” in Liber Amicorum by J.-P. DE BANDT, Bruylant, Brussel, 2003

Lorena Boix Alonso

Lorena Boix Alonso

Deputy Head of Cabinet Commissioner Kroes, European Commission


Lorena Boix Alonso is the Deputy Head of Cabinet of Vice President Neelie Kroes, European Commissioner for the Digital Agenda. She has been a member of Cabinet of Commissioner Kroes during her mandate as Commissioner for Competition since October 2004, and became Deputy Head of Cabinet in May 2008.

After graduating in Law from the University of Valencia (Spain), she attended the Institut d'Etudes européennes of the Université Libre de Bruxelles. She also holds a Master of Law, with a focus on Antitrust Law and Intellectual Property, from the Harvard Law School.

She joined the European Commission Directorate-General for Competition in 2003. Prior to that, she was the Deputy Director and Legal Coordinator of the IPR-Helpdesk Project at the University of Alicante (Spain).

James  Waterworth

James Waterworth

Director, EU Representative Office, Nokia


James Waterworth is a Director of Nokia's EU Representative Office with responsibility for internet and telecommunications matters. Prior to his move to Brussels James worked for Nokia in Finland and for Telefonica and Cable & Wireless in London, also in the area of government affairs. James was elected President of the European Digital Media Association in July 2009.

Hans Martens

Hans Martens

Chief Executive, European Policy Centre


Hans Martens is Chief Executive of the European Policy Centre, a Brussels-based think tank set up to promote European integration.

Born in Denmark, Hans Martens studied Political Science at Aarhus University and went on to become Associate Professor in international political and economic relations. In 1979 he joined the Danish Savings Bank Association as Editor-in-Chief and Head of Information. From 1982-1985 he was Head of the International Department of a Danish trade union, the Salaried Employees Federation, where he took charge of the organisation’s international relations, including with the OECD and the ILO. In 1985 Hans Martens joined the Copenhagen Handelsbank initially in charge of the Economic Department and later as Head of the International Private Banking Department. There he was responsible for economic analysis and forecasting and for developing the bank’s investment and capital market products. In 1989 he set up Martens International Consulting, specialising in international consultancy and customised training (including in EU affairs) for a number of major companies. He joined the European Policy Centre, a leading Brussels think tank, as Chief Executive in 2002.

Alongside his business career, Hans Martens has been visiting Professor at the Universities of Aarhus and Copenhagen and he is a regular lecturer at the Executive MBA Programme at Virginia Commonwealth University and ESADE in Barcelona. He is an expert on the new economy, European Competitiveness issues and on the Digital Agenda. He has extensive experience of curriculum design and planning and lectures regularly on the international circuit.

He is the author of a number of books and articles on European integration, monetary affairs, and business strategies for the European market. Hans Martens is married to Tove Martens. They have two children who live in Denmark.

Niklas  Savander

Niklas Savander

Executive Vice President, Markets, Nokia


Niklas Savander, executive vice president and general manager of the Markets unit, is responsible for sales, marketing, consumer insights, sourcing, manufacturing and logistics across all Nokia products and services. He has been a member of the Group Executive Board since 2006 and was appointed to his current position in July 2010. He reports to the CEO.

He joined Nokia in 1997 and has held several senior positions in business management, strategy, sales and marketing in both the device and networks businesses. He has served as senior vice president, Mobile Devices Business Unit, Enterprise Solutions; executive vice president, Technology Platforms, and was in charge of Nokia's Services busines, before being named to his current role.

Niklas is a board member of Nokia Siemens Networks and a board member and secretary of Waldemar von Frenckells Stiftelse.

Before joining Nokia, he spent nine years with Hewlett-Packard in Finland, Germany and Switzerland, in roles ranging from account manager to leader of the company's technical systems business for Europe, the Middle East and Africa.

Niklas holds a master's degree in science from Helsinki University of Technology and a Master's of Business Administration from the Swedish School of Economics and Business Administration in Helsinki.

He was born August 4, 1962, in Helsinki, Finland. Niklas is married and has two children. In his spare time, he enjoys telemark skiing, golf and refereeing ice hockey.

Susanne Czech

Susanne Czech

Secretary General, EMOTA


Susanne has been Secretary General of EMOTA, the European E-Commerce and Mail Order Trade Association since January 2007. She is responsible for the overall management of the association and for making EMOTA reach its objective, which is to promote the distance selling sector in Europe and to encourage the secure and competitive delivery of products and services ordered by consumers. Representing the specific interests of the distance selling industry includes addressing important European initiatives such as the review of European consumer legislation.

Prior to becoming EMOTA Secretary General, Susanne Czech was Head of European Single Market Affairs and International Affairs at the European Insurance Federation, CEA.

Susanne Czech is a Doctor of Law from the University of Graz, Austria.

Andreas Schwab

Andreas Schwab

Member, European Parliament


Committee on the Internal Market and Consumer Protection [See]
Delegation for relations with Israel [See]
Delegation to the Parliamentary Assembly of the Union for the Mediterranean [See]

Committee on Economic and Monetary Affairs [See]
Delegation for relations with Switzerland, Iceland and Norway and to the European Economic Area (EEA) Joint Parliamentary Committee [See]

Curriculum vitae
- Government assistant lawyer at the Baden-Württemberg Ministry for Culture, Youth and Sport, Office of the Minister (2003-2004).
- Baden-Württemberg State Ministry, Department of European Affairs, European Convention Section (2002-2003).
- EnBW AG, EDF Cooperation Unit.
- German University of Administrative Sciences (DHV) Speyer.
- Work in a legal practice as a trainee lawyer specialising in procurement and competition law (2002).
- Trainee lawyer, Rottweil Regional Court (2001-2003).
- Studied at the University of Freiburg, the Institut d'Etudes Politiques in Paris (I.E.P), and the University of Wales (L.L.M.); doctorate in law from the University of Freiburg.
Member, District Executive, CDU Südbaden; member, Local Executive, CDU Rottweil; local Chairman, Junge Union (1992-1994); member, District Executive, Junge Union (1994-1996); member, Regional Executive, Baden-Württemberg Junge Union (1996-1998); vice-Chairman, District Executive, Südbaden Junge Union (1998-2003).
- Chairman, Franco-German Forum e.V., Freiburg. Member of the Board, Albert-Ludwigs-Universität Freiburg.

Ulric Jerome

Ulric Jerome

Executive Director ,


Ulric is the Executive Director of and is also in charge of launching New Business Lines for the company.
In May 2002, Ulric joined as Managing Director of Northern Europe and launched the operations of in the UK, Sweden, Denmark, Finland and Norway.In 2004 Ulric also became Managing Director of the French operations of and Ulric earned a bachelor of business administration in economics in Canada. During his studies Ulric founded the Sunrise Fund, an investment fund specialized in options trading on the NASDAQ and NYSE. In 2000, Ulric launched ConnexionsNET Magazine which brought together students and the most influential CEOs through an online community website and a printed magazine.

Kamil Kiljanski

Kamil Kiljanski

Head of Unit - postal services, European Commission


Kamil Kiljański has been heading the unit in charge of postal services at European Commission's DG for Internal Market and Services since July 2009. Before that he was a member of the Chief Economist Team at European Commission’s DG Competition where he worked since September 2003. Prior to joining the Commission he has worked for three years as a Senior Economist at LECG (an economic consultancy) in its London office. He has experience in various industries, among others: energy, environment, payment systems, ICT and media. He was also involved in several International Chamber of Commerce (ICC) litigation cases, as well as advised on regulatory matters. He earned his PhD in economics from Warsaw School of Economics (Poland) and received his LLM degree from King’s College London.

Kostas Rossoglou

Kostas Rossoglou

Legal Officer, BEUC


Kostas holds the position of legal officer at BEUC. He has been working at BEUC’s Legal Department since February 2009. Kostas provides expertise on Intellectual Property Rights, namely copyright-related issues and consumers’ rights in the digital environment. He also leads the team on consumer collective redress.

Kostas holds a Law degree (University of Thessaloniki, Greece) as well as a master’s degree in European Law (Centre Européen Universitaire, University of Nancy, France). He is qualified lawyer, member of the BAR of Thessalonica, in Greece.

BEUC is a Brussels-based organisation representing forty three reputed independent consumer associations from some thirty European countries (EU, EEA and applicant countries). BEUC investigates EU decisions and developments likely to affect consumers, with a special focus on eight areas identified as priorities by our members: Energy & Sustainability, Financial Services, Food, Health, Safety, Consumer Contracts, Digital and Group Action

Gunnar Ryman

Gunnar Ryman

CEO, Halens


Gunnar Ryman is CEO of Haléns Holding AB - one of the leading mail-order groups in Sweden which operates in fifteen countries throughout Europe. Gunnar began his career at Haléns as Commercial Director in 1991, having worked previously at Luna AB, Scandinavia's leading machinery and tools wholesaler, and later at one of Sweden's leading sports equipment mail order companies - Sportjohan AB. Gunnar was educated at a Scientific Gymnasium and before attending a Commercial Business College in Sweden. He has also completed courses in Business and Finance Education and Business Management studies.

Gunnar is married with three sons and is fluent in English, Swedish and German

Dieter Junghans

Dieter Junghans

EMOTA President, and CEO Pro-Idee & Co.KG


Dieter Junghans was born in 1959 in Bardenberg,Germany. After being educated as a banker he studied economics from 1979 to 1983 at Rheinisch-Westfälische Technische Hochschule, Aachen and graduated with a degree in economics.

He worked for Direct Marketing companies in Zurich, Ettlingen and San Francisco and, in 1985, joined the family business Junghans-Wolle in Aachen, Germany, focusing on the foundation and development of Pro-Idee - now a leading seller of hard-to-find, high quality consumer goods distributed by catalogue and via the internet within 6 European countries.

Dieter has been a member of the board of BVH – the German Direct Selling Association since 1996. He also became a member of the board of EMOTA in 2006 and, two years later, became President of the association.

Tilman Lueder

Tilman Lueder

Head of Unit D1 (Copyright) DG Internal Market, European Commission


Tilman Lueder is the head of the Copyright Unit at the European Commission. The unit is responsible for the development of EU policy in the area of copyright and related rights. This involves the drafting of impact studies and legislative proposals, evaluation reports, the administration of seven directives and regular representation of the Commission in the Council Working Group on Copyright. At international level, the unit represents the European Community and its Member States in the World Intellectual Property Organisation (WIPO).

From 2002 to 2005, Tilman was the Commission's spokesman for antitrust policy. Previously, from 1999 to 2002, he worked in the antitrust department, mostly in the areas of telecommunications and posts. From 1995 to 1999, Tilman worked in private practice and from 1992 to 1995 he was an administrator at the European Commission, dealing with the free movement of goods.

David Mair

David Mair

Head of Unit - Consumer Markets, European Commission


David has worked for the European Commission since 1995 and in consumer policy since 1998. In consumer policy he has been involved in policy strategy, enforcement issues and more recently consumer research, data and statistics. Since September 2007 he is head of a new unit on consumer market monitoring and analysis, responsible for the Commission's new Consumer Markets Scoreboard. Before the Commission he worked for the UK Treasury in Brussels and London and has also worked in the City of London as a corporate financier and in the British Army. He studied History at Cambridge University. He is married with two daughters.

Cornelia Kutterer

Cornelia Kutterer

Senior Manager - EU Regulatory Policy Corporate Affairs, LCA, Microsoft


Cornelia Kutterer is Senior Regulatory Policy Manager for Microsoft EMEA, responsible for data governance, security, online safety, human rights, and consumer policies. Her experience in Information Society regulatory policies at EU level, including data protection and communication policies makes her a strong advocate dedicated to increasing trust in the Internet. She is working with a number of trade associations and is currently chairing the DigitalEurope as well as the TechAMerica privacy & security working group.

Previously, Cornelia was Head of Legal Department and Senior Legal Advisor at BEUC, the European Consumer Organisation, driving the policy agenda for consumers’ digital life and consumer protection laws. She has also gained experience in a top 10 law firm in the fields of competition law, intellectual property and e-commerce and in a German trade organisation focusing on the freedom of services. She started her professional career in the European Parliament as an assistant to a MEP in 1997.

Cornelia Kutterer is a qualified German lawyer (registered at the Frankfurt bar) and holds a master’s degree in information technology and communication laws. She studied law at the Universities of Passau, Porto, Hamburg and Strathclyde.

Jean Bergevin

Jean Bergevin

Head of Unit, DG MARKT E2, European Commission


Jean Bergevin was born and educated in the UK. He graduated with a BA in Economics and French in 1981 (First Class Honours). His post-graduate qualifications consist of an MA in Economics from the University of Kent and a PhD on the Economic Analysis of the industrial market for electricity in the UK.

In 1986 he was recruited to IEA Coal Research as an economist to study the international industrial market for coal. Whilst at the IEA he developed an engineering/econometric model for the industrial demand for coal. In 1988 he was recruited as an economic adviser at the DTI (UK Department of Trade and Industry) where he worked in a Market Assessment Unit covering numerous heavy industries and notably the steel and chemicals sectors.

In 1989 he joined the Commission of the European Communities as an economist . His first posting was in the Directorate General for Economic and Financial Affairs where he was involved in the analysis of firms’ strategies in the Internal Market. He also acted as this Directorate General's contact point for Competition policy and worked closely with the team who established the Merger Task Force in the Competition Directorate.

Since October 1991 he has been working in the Directorate General for the Internal Market and Financial Services. He is the Head of Unit E-2 (Services 2). This Unit is responsible for applying Internal Market law (in particular the Treaty’s provisions relating to the freedom to establishment and the free movement of services as enshrined in the proposed directive on services) to distributive trade services, commercial communication services (the Unit is responsible for the proposed regulation on sales promotions), media services, technical testing/accreditation services and gambling services.

It is also responsible for the e-commerce and conditional access directives and for the evaluation of notifications of new national information society rules falling under directive 98/34.

Jean-Marc Noel

Jean-Marc Noel

Managing Director, Trusted Shops


Jean-Marc is founder and managing director at Trusted Shops GmbH, the leading European e-commerce Trustmark scheme for online-shops.
A graduate of Ecole Centrale in France, Jean-Marc Noël worked from 1989 to 1994 for Companie Bancaire (now BNP Paribas) in Paris and Cologne. He then worked two years as a management consultant before becoming a managing partner of a consulting company in 1997. He co-founded Trusted Shops GmbH in 1999. In 2000, the German economic magazine, Die Wirtschaftswoche, named Jean-Marc as one of the 100 most influential managers in the new economy in Germany.

Trusted Shops is European leader when it comes to boosting consumer confidence in online shopping. Over 8,500 successful e-commerce sites rely today on the services of Trusted Shops, including well-known brand shops and many small and medium-sized enterprises.
Trusted Shops offers a comprehensive service for the benefit of both the online merchant and the consumer, which encompasses accreditation, seal of approval, money-back guarantee and customer service. Thanks to its comprehensive consumer protection, Trusted Shops membership nurtures a climate of confidence and security that boosts consumers’ willingness to buy. The result: fewer aborted sales and higher turnover.

Piet Mallekoote

Piet Mallekoote

CEO, Currence Ideal


After his study of macro-economics at the Amsterdam University, Piet Mallekoote joined the Dutch Central Bank(DNB). He held several senior management positions in economic research, economic policy and payments. In the last position he was a member of the Payment Systems and Settlement Committee of the Eurosystem. He was closely involved in the establishing of Target II and in the discussions between central banks and commercial banks about the European harmonisation of payments. Mallekoote joined Currence, owner of the national electronic payment products PIN(debitcard), Chipknip (LVP), Incasso (direct debit), Acceptgiro (standardized bill payment by credit transfer) and online payment system iDEAL, in 2004. He became its CEO in 2006.

Thomas Baldry

Thomas Baldry

Senior Vice President Global Mail Germany, Deutsche Post DHL


Age: 45
Married, 3 children
Profession: Master of Economics (Diplom-Volkswirt)
Languages: German, English

1987 – 1993: Friedrich Wilhelms University, Bonn Economics, Master of Economics (“Diplom-Volkswirt”)
1989/90: City University Manchester, England Economics & Economic History
1985 - 1987: Logistics and Transportation, Deutsche Bundeswehr Rank: First Lieutenant

Since 2007: Senior Vice President DHL Global Mail Operations & International Relations, Member of the Management Board DHL Global Mail

Deutsche Post World Net
2000 – 2007: Director Mail Import & International Relations
1998 – 1999: Director, New Business Divisions within the Corporate Division Mail
1996 – 1998: Assistant to the Member of the Management Board, responsible for Marketing and Sales, Mail
1995 – 1997: Direct Marketing Manager
Market Research and Product Communication

Wissenschaftliches Institut für Kommunikationsdienste (WIK)
(Scientific institute for research in information and communication services)

1994 – 1995: Researcher
Consulting and several publications on electronic substitution
Siemens – Relectronic Service Corporation (USA)
1993: Assistant Marketing and Sales

Since 2003: Member of the PostEurop Management Board

Stefan Krawczyk

Stefan Krawczyk

Senior Director and Counsel Government Relations, eBay Europe


A specialist in intellectual property, government relations and litigation, Stefan heads eBay's European Government Relations Team. He uses his experience to defend eBay's position on issues such as counterfeiting and online hosting provider liability and to promote the interests of eBay and its millions of users with the EU institutions.
Prior to eBay, Stefan Krawczyk was Deputy Regional Director Europe, Director Middle East & North Africa for the International Federation of the Phonographic Industry (IFPI), where he oversaw government affairs, legal and operational lobbying activities. Stefan joined the IFPI in 1995 after five years as a trademark and copyright litigator at major Dutch law firm Nauta Dutilh.
Stefan acts as general spokesperson for the EU liaison office as well as on the policy areas that fall under his competence.

Meglena Kuneva

Meglena Kuneva

Political Adviser to EU Transport Commissioner Siim Kallas, Chair, Board of Directors, European Policy Centre


Chair of the Governing Board of European Policy Centre
Advisor on passenger rights to EC Vice-President Siim Kallas
Member of the Board of European Movement
Member of the Board of Trustees of the American University in Bulgaria

Meglena Kuneva was the first European Commissioner from Bulgaria whose mandate began in January 2007. She has been a leading reformer in Bulgaria and the Balkans since the return to democracy. As Chief negotiator and European Affairs Minister she was instrumental in delivering change in Bulgaria to meet the requirements of European Membership. Her involvement in politics arose through the modernising reform politics of H. E Simeon Saxe Cobourg, whom the President has met. By background an environmental lawyer, she is an impassioned believer in the role of civil society in shaping a diverse and inclusive new society. She remains Bulgaria's leading reformer in a difficult period of political, judicial and institutional transition. Her personal commitment to championing healthy democratic societies in the region means that she is in active contact with many leading Balkan figures. She is committed to a more considered approach to the emerging challenges of peaceful integration and coexistence in the European region from Russia and Ukraine to Turkey. She has been to Ireland in her previous role. Her interests include European literature and culture; she is an active patron of Soul for Europe and is currently judging Bulgaria's leading literary prize.

Her professional background is in Law, she holds a PhD in environmental law from Sofia University, she has a number of post graduate trainings in the Georgetown University, Washington DC, Oxfrod Centre London, Finland and the Netherlands.

As Commissioner she has refashioned European Consumer Policy to concentrate on outcomes for citizens, through market price transparency, and a new strategy of empowerment, and effective consumer protection with global partners such as China. She is now focussing on a transformation of online shopping and the European retail market.  In Ireland she will pre-announce her overhaul of business to consumer contract law which will create a single set of laws for business and consumers, enshrining rights (guarantees, delivery, withdrawal, information etc) and lowering barriers to cross-border and online trade.

She holds a number of honours - 2005 – Order of the Star of Italian Solidarity, Italy, Order of Prince Enrique, Portugal, Order of Civil Merit, Kingdom of Spain and the Legion d'Honneur from France.

In 2009 Meglena Kuneva was voted European of the Year by the readers of European Voice and Commissioner of the Year by a high-level panel for the European Agenda monthly magazine.

Caroline Curneen

Caroline Curneen

PR and Marketing Manager, European Consumer Centre Ireland


Caroline Curneen is the PR and Marketing Manager with the European Consumer Centre Ireland (ECC Ireland) and also works as an advisor. She has been working with ECC Ireland since May 2009.

Caroline holds a Law degree (University College Dublin, Ireland) as well as a master’s degree in Law (Trinity College, Dublin).

The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the Member States. It is made up of 29 centres, one in each of the 27 EU Member States and also in Iceland and Norway. ECC-Net offers information and advice about European Consumer Legislation and is involved in various pan-European projects.

Andrew Cecil

Andrew Cecil

Director Public Policy, Amazon EU


Andrew joined Amazon EU Sarl as Director Public Policy in January 2009. Andrew manages public policy on behalf of Amazon’s customers across Europe, with a particular focus on the UK, France, Germany, as well as dealing with EU wide policy issues in Brussels.

Previously Andrew managed public policy for Yahoo! in Europe, during which time he advised on a range of issues most notably on anti-trust/M&A, privacy, music and e-commerce.

Prior to that Andrew held positions at Hill & Knowlton (WPP group), as Head of the Technology, Media and Telecoms Practice in Brussels, at Cabinet Stewart, an independent government relations consultancy , at the American Chamber of Commerce to the EU and at the European Commission.
Andrew is an MBA graduate of INSEAD business school and holds a LLB from Bristol University.

Andrew was President of EDiMA (2007-2009) – the European Digital Media Association and is a founder member of ASIC - L’Association des Services Internet Communautaires in France.

Andrew, a British National, is married with two children and lives in Brussels.

Luc De Munck

Luc De Munck

Managing Director International Parcels & E-Commerce, bpost


Luc De Munck manages the Business Unit of bpost in charge of cross-border parcel delivery and international e-commerce development. He is also programme leader for bpost’s corporate B2C e-commerce programme. Luc and his team have a leading role in developing future cross-border postal parcel network and e-commerce product features at International Post Corporation (IPC) and the Universal Postal Union (UPU). Previously Luc was the head of international mail and parcels operations at bpost international. Before joining bpost he was a management consultant at Accenture. Luc has a background in civil engineering and holds an MBA (University of Brussels, VUB).

Martin Thelle

Martin Thelle

Partner, Copenhagen Economics


Martin Hvidt Thelle is a Partner and Director at Copenhagen Economics and is based in Brussels. He focuses on competition, regulation and international trade assignments.

Martin specialises in advising clients on economic aspects of regulation. He has extensive ex-perience in a wide range of industries, with an emphasis on advanced industries and issues related to competition and regulation. He is an expert on evaluating the impact of free trade agreements, and is advising clients involved in antidumping proceedings (steel, textile, electronic goods and technology products).

Stephanie Fougou

Stephanie Fougou

General Council New Strategic Partnerships Activities, Orange - France Telecom


Stéphanie Fougou is deputy General Counsel of the France Telecom Group, in charge of international business. Stephanie began her career in the audiovisual field, working for TV Broadcasting and cartoon production companies. She joined the internet field, Wanadoo, in 2000 and acted as Legal Director of Wanadoo France. She headed Orange France’s Legal team in 2006 and then created the new services and Strategic partnerships department which she still leads. She obtained Paris bar exam and graduated from Assas - Paris University (with a Masters in Competition Law) and from Sorbone Paris (with a Masters in Media and New Technology Regulation)

Jane Dyball

Jane Dyball

Senior Vice-President of International Legal & Business Affairs, Warner/Chappell Music Ltd


Jane Dyball sits on the Boards of the Mechanical Copyright Protection Society (both in the UK and Republic of Ireland), Performing Right Society and Music Publishers Association (both in the UK and Republic of Ireland) and the International Music Publishers Association.

Jane Dyball graduated in Law (LLB Hons) from Bristol University in 1984 and spent some time travelling before becoming determined to get a job in the music business. After sending out endless CVs she joined independent publisher, Virgin Music (Publishers) Ltd, in 1986, eventually becoming Administration Manager (International). She had responsibility for international copyrights, overseas synch licensing, organising conferences and producing printed music.

Following a stint at a printed music company Jane joined Warner/Chappell Music Ltd as Legal & Business Affairs Manager in 1992, subsequently becoming Head of the Department for the UK before taking on international responsibilities and moving to her current position in 2005. She has responsibility for all Warner/Chappell Music’s business affairs throughout the world ex US & Canada, and is responsible for business strategic issues concerning areas such as collective rights management and digital rights. In recent years Jane has initiated and executed WCM’s Pan European Digital Licensing initiative and instigated the groundbreaking “one stop shop” licensing publishing and master rights together for Radiohead’s phenomenal “In Rainbows” album.

Jane has worked in an advisory capacity for various government industry initiatives, representing the music publishing industry in the Music Industry Panel created by Creative and Cultural Skills. She has been particularly interested in industry training and acted as Champion of the Music Leaders Network, which provided funding for 12 very talented individuals to receive both formal and peer training together with executive coaching so as to fulfil their potential.

She lives in Suffolk, England with her partner and 2 children.

Pablo Arias Echeverria

Pablo Arias Echeverria

Member, European Parliament


Since June 2009, Pablo Arias Echeverría serves as a Member of the European Parliament (Spanish EPP Delegation). Mr Arias is a member of the Committee on Internal Market and Consumer Protection as well as a member of the Delegation to the EU-Russia Parliamentary Cooperation Committee. Currently, he is the Rapporteur of the Own Initiative Report on "Completing the Internal Market for e-commerce".

Before serving as Assistant to the former Spanish Prime Minister José María Aznar López between 2002 to 2004 and as his Executive Adviser since 2004, he was Deputy Executive Secretary of the Brussels-based CDI (Centrist Democrat International) from 2000 to 2002.

Mr. Arias Echevarría holds a Diploma in Marketing, a Master's degree in Business Administration and Management and a Public Management Leadership Program (PLGP) from the IESE Business School (Madrid, 2008-2009).

Laurent Le Moal

Laurent Le Moal

Senior Director, Head of Strategy and Business Development, PayPal Europe


With a HEC degree and an MBA from the London Business School, Laurent began his career at McKinsey before setting up and directing TalentManager, a company with 40 employees based in London, the purpose of which was to offer Human Resources Departments and recruitment agencies a career management solution. Laurent led the company’s international expansion, most notably in Italy, where he worked for a year.
In March 2004 he joined Paypal UK, and in his capacity as Business Development Director, he was responsible for the British subsidiary’s entire commercial plan. As of 2006 he was equally in charge of revamping the “channel” and “key accounts” dimensions of the company’s French subsidiary.
Laurent was appointed Director General of PayPal France in February 2008 and the following year the Director of Strategy for Paypal Europe.
Since October 2010 he has been in charge of managing Paypal’s activities throughout continental Europe.

Bob Schmitz

Bob Schmitz

EU Counsel, Union Luxembourgeoise des Consommateurs (ULC)


Bob SCHMITZ, a Luxembourg citizen with a French law degree (1974) and a post-graduate EU law diploma from College of Europe, Bruges (1975).

Active in EU public & regulatory affairs in Brussels since 1976.
Legal counsel of the main EU consumer association BEUC from 1983 to 1989.
Manager regulatory affairs with Coopers & Lybrand European Office from 1989 to 1990.

Set up own EU regulatory affairs consultancy, Cabinet Bob Schmitz SPRL.
Specializes in consumer affairs, environmental/packaging policy, air transport.

EU counsel of Union Luxembourgeoise des Consommateurs (ULC) since 1992.
Representative of ULC to the European Institutions in Brussels.
Advisor to the Luxembourg Government during the 1997/98 Council Presidency.
Member of Comité d’Accompagnement of projet de loi Code de la Consommation.
Substitute member of the European Consumer Consultative Group (ECCG).
Member of the European Commission Expert Group on the Common Frame of Reference
in the area of European Contract Law.

Regular columnist and conference speaker.
Fluent in Luxembourg, French, English, German, Italian and Greek languages.

Alfred Köbe

Alfred Köbe

Chairman, Postal User Group (PUG)


Alfred Köbe has nearly 30 years experience in E-Commerce and Distance Selling. Having for a long time been responsible for Logistics and IT at the Neckermann’s headquarters in Germany, he has from 1999 until 2006 successively been a Director for Neckermann’s distance selling companies in France, Belgium and the Netherlands as well as Director for OTTO in the Netherlands from 2006 until 2009. All the way through, Alfred Köbe had been responsible for all postal issues.

From 2005 - 2009 Alfred Köbe was a board member of the European E-commerce and Mail Order Trade Association (EMOTA) and since 2009 the Chairman of the Postal User Group (PUG), Brussels.

Yoram Elkaim

Yoram Elkaim

Head of Legal for Southern Europe, Google


Yoram Elkaim is Google's Head of Legal for Southern and Eastern Europe, Middle East & Africa.

Prior to joining Google, he practised intellectual property and technology law as an attorney at Herbert Smith LLP in Paris, and previously served as General Counsel of Net2one.

Yoram Elkaim holds a Magistère in Business Law from Université de Paris I Pantheon-Sorbonne and an LL.M. in International Trade and Business Law from Fordham School of Law (NY). He was admitted to the Paris and the New York bars.

Yoram is a regular speaker on these subjects at international conferences on IP and technology law and at universities.

James Roper

James Roper

Chief Executive/ Chairman, IMRG: the e-retail industry association/ IMRWorld: global e-business intelligence


James Roper FRSA
CEO, IMRG and Chairman, IMRWorld

James Roper is Chief Executive and Founder of IMRG (Interactive Media in Retail Group), the industry association for e-retailing, based in London, England, and Chairman of IMRWorld, a primary source of global e-business intelligence.

IMRG ( is a membership organisation that takes responsibility for guiding, protecting and facilitating the advancement of electronic retailing via the internet, mobile devices, interactive TV, kiosks and other networked screens in the home, office and pocket. Founded in 1990 to represent the needs of pioneer interactive merchants, today IMRG serves some 4,000 individuals in the UK and across the world.

IMRWorld's mission ( is to inform, assist and enable the successful adoption of interactive media by business and government in Europe and worldwide, by providing access to intelligence and know-how.

James has worked exclusively on interactive retail projects since the mid 1980s, and has been personally involved in the commercial development of hundreds of solutions using all forms of screen-based delivery channels.

James previously held Business Development Director positions with London-based application developers Convergent Communications and New Media Productions, where he managed work for retailers, financial institutions and manufacturers. In 1990, James managed the original IMR (Interactive Media in Retail) survey that led to the formation of IMRG later that year. Since that time, James has worked full time for the IMRG, developing and expanding its activities.

Acknowledged as having a unique and holistic insight into the evolution of the electronic commerce industry, James is a regular speaker on the subject at conferences worldwide. James is regularly called on to serve as an industry expert, and has served the European Commission in that capacity on a number of ESPRIT and other R&D programmes.



Thursday 2 December, 2010
08.30 to 18.00




Crowne Plaza - Le Palace

Rue Gineste 3

Tel: +32 (0)2 203 62 00

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E-commerce Conference Report 2010

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